Terms of service

**PRIVACY POLICY
24 Hour Lock and Key LLC
Last Updated: December 2025

24 Hour Lock and Key LLC provides locksmith services throughout Arizona This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, advertisements, lead forms, phone systems, or any of our services.

 
1. Information We Collect
A. Information You Provide
We may collect personal information you voluntarily provide when requesting service, including:

Name
Phone number
Email address
Service address or general location
Details about your locksmith service request
Payment or billing information (when necessary)
B. Information Automatically Collected
When you visit our website or interact with our online content, we may collect:

IP address
Device and browser type
Pages visited and time spent on the website
Cookie and tracking pixel data
Referral source and timestamps
C. Information From Third-Party Sources
If you submit your information through external platforms (e.g., Facebook Lead Ads, Instagram, Google Ads, Yelp, Thumbtack, or other partner sites), we may receive the information you provided to those platforms.

 
2. How We Use Your Information
We use customer information to:

Respond to service requests
Dispatch locksmith technicians
Confirm appointments and provide updates
Create invoices or process payments
Improve our website and advertising performance
Support customer service interactions
Send follow-up or promotional communications (optional)
Comply with legal or regulatory requirements
 
3. How We Share Information
We may share your information with:

Locksmith technicians and employees who need it to perform services
Third-party service providers for scheduling, dispatching, or billing
Google, Facebook, and other advertising platforms for analytics and ad delivery
Insurance companies, lenders, or partners when required for service
Government or law enforcement agencies when required by law
We do NOT sell your personal information.

 
4. Data Security
We take reasonable technical and organizational measures to protect your data, including secure servers, encrypted systems, and restricted access. While we work to safeguard your information, no system is completely secure.

 
5. Cookies & Tracking Technologies
Our website and advertisements may use:

Cookies
Tracking pixels
Google Analytics
Meta (Facebook/Instagram) tracking tools
These tools help improve our website performance and advertising relevance. You may disable cookies in your browser settings.

 
6. Your Rights & Choices
You may request any of the following:

A copy of your personal information
Correction of inaccurate data
Deletion of your information (when legally allowed)
Opt-out from promotional messaging
To make a request, contact us at [email protected].

You may also opt out of text messaging at any time by replying STOP.

 
7. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect information from minors.

 
8. Third-Party Links
Our website or communications may include links to external websites. We are not responsible for the privacy practices of those sites.

 
9. Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services constitutes acceptance of the updated policy.

 
10. Contact Information
24 Hour Lock and Key LLC
833 SE Main St STE 122
Portland, OR 97214
Phone: 602-461-7941
Email: [email protected]